Just Real Support!
Let’s be honest… we’ve all experienced sales rep lingo. Clients just need true support.
“We’ll circle back.”
“Let’s take this offline.”
“Just checking in…”
And somehow, after all the buzzwords, you’re still left wondering what’s actually happening.
That’s not how we do things at Congress Associates.
Our sales team is built a little differently. We believe in being clear, responsive, and easy to work with—no scripts, no pressure, and definitely no jargon for the sake of sounding important. Just real conversations, real timelines, and real follow-through. When you reach out, you’re getting someone who understands your project, listens to what you actually need, and gives you straightforward answers. If something can be done, we’ll tell you how. If it can’t, we’ll be honest about that too. It sounds simple, but in our world, that kind of reliability makes all the difference.
Your Time is Valuable
We know your time is valuable, your projects matter, and the last thing you need is to decode a sales pitch. That’s why we focus on being accessible, consistent, and genuinely helpful—every step of the way.
So no, we won’t “circle back.”
We’ll follow up when we say we will.
No “touching base.”
We’ll actually get things done.
And no empty promises, just a team you can count on. If you’re looking for a partner who keeps things straightforward and delivers with integrity, we’re here.
Congress Associates
Reliable. Responsive. Refreshingly real.
Our Team
Derek Schumacher: My objective is to treat clients with respect and provide value to the relationship. That is how we provide the best and long-lasting service to all our clients. My background provides me with 9 years of industry experience, and this has always been my outlook.
Sarah Brown: Excited to apply my business knowledge and strategic expertise to the world of building manufacturing—so many opportunities for growth, strategic partnerships, and expanding market presence in New England. Thrilled to be part of the journey!
Alex Pembroke: Ensuring customer satisfaction and meeting their needs has always been the cornerstone of my work. The value of strong customer relationships and exceptional hospitality cannot be overstated. This principle has guided me throughout my years in the industry.
Dean Brown: Servicing the customer and ensuring their requests are met is the most important aspect of the work. I don’t think you can ever overestimate the value of customer relationships and hospitality. This has been my guiding principle for the decades I have been in this industry.
Congress Associates is an organization focused on growth. We build authentic partnerships with a foundation of integrity. We are the most valued and trusted partner of choice for all building material solutions.
